Refund Policy

1. Our service model

Listo Design House provides custom professional and digital services, including product strategy, websites, portals, software and SaaS workflows, dashboards, automation, AI-assisted systems, digital operations, reporting, documentation and related project support. We do not sell or ship physical inventory through this website.

2. Before work begins

Fees, deliverables, timing, milestones and any project-specific cancellation or refund terms are stated in the accepted proposal, statement of work, service agreement, order form or invoice. Because our work is customized and may require reserved production time or non-cancellable third-party costs, not every payment is fully refundable.

Payment covers only the services, deliverables, licenses and usage rights identified in the applicable written agreement. Payment does not by itself transfer Listo’s pre-existing materials, reusable frameworks, templates, software components, processes, methods or underlying intellectual property.

3. Deposits, setup fees and milestone payments

Deposits, setup fees and milestone payments become non-refundable to the extent that work has been performed, production capacity has been reserved, deliverables have been provided or approved non-cancellable third-party costs have been incurred. If a project is cancelled before all prepaid work is performed, we will review the account and refund any unearned balance that remains after those amounts, unless the applicable written agreement states otherwise.

4. Recurring services

Recurring services follow the cancellation period in the applicable agreement. If no period is stated, month-to-month services may be cancelled with at least 30 days’ written notice before the next billing date. Charges already earned for a current service period are generally non-refundable, except where required by law or agreed in writing.

5. Billing errors and duplicate payments

If you believe you were charged incorrectly or more than once, contact us promptly. Confirmed duplicate payments, overpayments and unauthorized billing errors will be corrected or refunded to the original payment method. Payment-processor timing may affect when the credit appears.

6. How to request a refund or cancellation

Email Michael@repuclaim.com with the customer or company name, invoice number, payment date, amount, service purchased and reason for the request. We may ask for additional information needed to locate and review the transaction. We aim to acknowledge requests within five business days.

7. Review and payment method

Approved refunds are returned to the original payment method whenever practical. A decision depends on the applicable agreement, work completed, capacity reserved, deliverables supplied, third-party commitments and governing law. Nothing in this policy limits rights that cannot lawfully be waived.

8. Business identity and related terms